BMU is committed to providing a high level of service, but if you believe that we have not delivered the service you expect from us, please let us know so that we can put things right. If you wish to make a complaint, please contact:
The Complaints Officer
Bernard Maitland Ltd
19a Milton Road East
Lowestoft NR32 1NT
Email: clive@bmunderwriting.co.uk
Telephone: 01502 449177
We will contact you within 3 days of receiving your complaint to inform you of what action we are taking. We will try to resolve your complaint within 4 weeks. If it will take us longer, we will explain why and let you know when you can expect our final response.
Referring your complaint to the Financial Ombudsman Service
If you are not happy with our response to your complaint, or you have not received a response within 8 weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service.
The Financial Ombudsman Service can review complaints from ‘eligible complainants’, but your complaint must be submitted to them within 6 months of receiving our final response.
Further information can be found at:
www.financial-ombudsman.org.uk
The Financial Ombudsman Service exists to help resolve complaints when we have not been able to resolve matters to your satisfaction.
The service they provide is free and impartial.
You can contact the Financial Ombudsman Service using the following details:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Telephone: 020 7964 1000
Fax: 020 7964 1001
Email: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk
This complaints procedure does not affect your legal rights.